Refund and Returns Policy – Kudostu

An essential part of our entire business is responsibility, sustainability, and increasing the value our customers receive. Every returned order causes emissions and adds costs. Because our goal is to conserve natural resources and maximize customer benefit, we do our best to keep returns to a minimum. One essential component of this is a return policy that favors customers who act responsibly and thoughtfully. We encourage all customers to make sensible and considered purchase decisions.

Return Period

Customers shopping as consumers in the online store have the right to return or exchange products within 14 days, as stipulated by Finnish consumer protection law. The right to return or exchange applies to unused, saleable items in their original packaging purchased through the online store. Business customers do not have this right.

You have 14 days to return your order, starting from the moment you receive the products. Returns made after 14 days will not be accepted.

Return Costs

You are responsible for all return shipping costs and the return handling fee.

This means you must pay for the packaging and shipping of the return yourself. You are also responsible for the handling costs incurred by Kudostu to receive, process, and restore the returned products to sellable condition. A return handling fee of €5.90 will be deducted automatically from the refund amount.

Orders not picked up and automatically returned to Kudostu by the carrier are considered canceled upon return. We charge the same return costs and handling fee for uncollected orders. If the original order included free shipping, we will still charge for the return shipping based on the standard delivery fees and the delivery method you selected.

Return Instructions

You may only return the entire order in one shipment. Partial returns are not accepted. This means you cannot return only one or a few products from your order, or split returns into multiple shipments.

Returns must be sent to the return address indicated on the Kudostu website at the time of return. You must always contact our customer service before returning any items and send the completed return form available on our website to the email address provided. You may only return the products once customer service confirms that your return notice has been received and accepted.

Returns without prior contact with customer service will not be accepted.

After a return is approved, you have 14 days to return the items. If the products are not returned within 14 days from your notice of withdrawal or 28 days from receiving the order, your purchase is considered final. Kudostu is then no longer obligated to accept the return or refund you.

Packing and Shipping the Return

Please pack your return carefully and include a note stating it is a return. Keep the receipt with shipping details and date. If you cannot present the receipt, Kudostu is not responsible for lost items, and they will not be considered returned.

Include at least the following information with your return:

Order number
Name
Phone number
Email address
IBAN bank account number

We do not accept returns shipped more than 14 days after your return notice or 28 days after receiving your order. Once your return has been received, inspected, and accepted, the refund will be issued to your original payment method, or to the bank account you provided, at Kudostu’s discretion.

You are responsible for all packaging and postage costs. We charge a return handling fee of €5.90, deducted from the refund. The statutory right of return does not apply to products purchased by businesses or for professional use.

Condition of Returned Products

You must take care of the goods you ordered until a final purchase decision is made. This decision is considered final if you use any of the products or if 14 days have passed since receiving the order.

If the returned products are defective, not saleable, used, or not in their original packaging, you must compensate for the decrease in value in addition to the handling fee. If the products are no longer usable, you are required to cover their full value. In such cases, both the handling fee and the value loss will be deducted from your refund.

Non-Returnable Products

The following product categories are non-returnable:

Magazines, patterns, and books that are opened or clearly read
CDs, DVDs, and other similar media
Gift cards
Downloadable digital products

Consumer Protection Act

This return policy is based on and aligned with Finnish consumer protection legislation.